Privacy Policy

The data controller responsible for your personal data is Visotonics, having its registered office in Lucknow, India. All matters relating to this Privacy Policy are governed exclusively by the laws of India and are subject to the jurisdiction of the courts in Lucknow, India.

We collect personal data that you provide to us and data that we generate through your use of the Services:

• Identity data — name, business title, employer / company name.
• Contact data — company email address, telephone number, business address.
• Account data — login credentials (in hashed form), role (user, partner, administrator), and preferences.
• Usage data — pages visited, features used, session duration, device identifiers and IP address.
• Deal & commercial data — information submitted by partners in deal-registration forms.
• Operational data — telemetry, event metadata and analytics derived from customer camera feeds where a customer has authorised such processing.

We do not knowingly collect data from children. The Services are intended for business use only.

We use personal data to:

• Provide, secure and operate the Services;
• Authenticate users, enforce role-based access, and manage the partner and deal-registration programme;
• Respond to enquiries, provide customer support, and send service communications;
• Improve product performance, model accuracy, and customer experience;
• Comply with legal obligations and enforce our contractual rights.

Where required by law, we rely on one or more of the following legal bases: (a) performance of a contract with you or your organisation; (b) our legitimate interests in running and improving the Services; (c) compliance with a legal obligation; and (d) your consent, where applicable.

We do not sell personal data. We share personal data only with:

• Sub-processors and hosting providers strictly under contract to operate the Services;
• Professional advisers (legal, audit, accounting) under confidentiality obligations;
• Authorities and regulators where disclosure is required by applicable law;
• A successor entity in the event of a business reorganisation, always subject to equivalent protections.

We retain personal data only for as long as required to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When no longer required, personal data is deleted or anonymised.

We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure or destruction. For further detail, please see our Security Policy.

Where personal data is transferred outside India, such transfers are made only to jurisdictions that offer adequate protection or under appropriate contractual safeguards.

Subject to applicable law, you may request to access, correct, delete or restrict the processing of your personal data, or object to certain processing. To exercise these rights, contact us using the details below.

We use only strictly necessary and analytics cookies. Analytics cookies are enabled only with your consent and can be withdrawn at any time from your browser settings.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised.

For any privacy-related enquiry, please contact Visotonics at its registered office in Lucknow, India via the contact page. This Privacy Policy is governed by the laws of India, and the courts of Lucknow, India shall have exclusive jurisdiction over any dispute arising from it.